Average Reviews:
(More customer reviews)If you're a parent who bought this and the piano/music box insert is broken, call Kids 2 at 1-800-230-8190 and ask for a replacement.Apparently this part has broken so many times that they don't ask any questions.It is also so common that the part is on backorder, so you will want to call them right away.See the rest of my review for more details, but I wanted to save some unfortunate parent some precious time so I put this at the top.
My 4-month-old loved this from the first moment she sat in it.She could spend an hour in it easily.She especially liked banging on the piano/music box insert.Unfortunately, this was short lived as the piano/music box stopped working after only 2 weeks.We replaced the batteries, but the box never worked again.I did some research online and discovered that other parents had complained about the same problem.They had suggested calling the manufacturer for a replacement, but no one had the number.
After a few calls around, I finally contacted Kids 2 and they offered to ship a replacement out in a month. Six weeks later, I called to check on it and was told that "things are often delayed from China and this is on back order".When I asked how long it would be I was told maybe another 4 to 6 weeks.Thats a total of over three months to get a replacement part from the manufacturer.Thats IF they actually deliver this time.I'm not holding my breath.I won't be buying any Kids 2 products again any time soon.
Without the piano unit, there are really only 2 sections of the exerciser left to entertain the baby.She enjoys chewing on the sunflower, but that section has no other toys, so the other 2 inserts get most of her attention.Thankfully, the bouncer also has loops to attach other toys.
If it weren't for the fact that we could attach other toys, she would have really missed that piano.
In summation, I would have given this product five stars if it weren't for that piano. My daughter loved it.She still likes playing in the Jumper and we use it every day.I took one star away for an obviously defective piece of equipment.I took another star away for the ridiculously long time it is going to take for the replacement to arrive.If you're one of the lucky parents that didn't get a defective music insert, then I'll bet you'll love this product.
UPDATE - August 1, 2008
So I got the replacement for the piano insert and, as I thought, it broke about 2 weeks after we received it.I called Baby Einstein customer support (1-800-793-1454 Prompt #5) and they were fantastic.They contacted Kids 2 for me and requested a refund for the full price of the toy.Kids 2 called me and were very apologetic and accommodating.They are sending out a refund check as well as another replacement piano insert.My daughter still loves the toy and uses the piano every day (when it works). I wanted to let you all know that the customer support with Baby Einstein is amazing.If you do get a broken bouncer, you will get great support from the Baby Einstein support staff (Mary and Donna).
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Product Description:
Your baby will jump with delight! Kids II and Baby Einstein introduce the Musical Motion 2-in-1 Stationary Jumper and Entertainer. Features:Four activity stations surround baby including: Piano with dancing lights and classical musicWater-filled teetherActivity caterpillar develops fine and gross motor skillsMirror and bead chaser Seat swivels 360°Grows with baby: 6-point height adjustmentPadded toy bars and covered springs for added safety10 Baby Einstein links to attach more of baby's favorite toys!Folds for storage and portability For Use with Children:Age 4 months +Grows with baby up to 25 lbs. Gift Wrap not available. Shipping Note: This item ships via UPS Ground within contiguous United States only.Cannot be shipped to AK/HI, PO boxes, US territories, or APO/FPO addresses.
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